Privacy Policy

Last Updated: November 26, 2025

1Information We Collect

1.1 Information You Provide to Us

When you create an account and use our Services, we collect information that you voluntarily provide, including:

• Account Information: Username, email address, date of birth, gender, location (state and city), and password
• Profile Information: Photos, bio, physical characteristics (height), personal preferences (zodiac sign, favorite color, ideal first date, love language, relationship goals, etc.)
• Communications: Messages you send and receive through our Services, customer support inquiries, and feedback
• Payment Information: When you make purchases, your payment information is processed securely by our third-party payment processors
• Quiz Responses: Your answers to compatibility quizzes and personality assessments

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, mobile network information, and IP address
• Usage Information: Pages viewed, features used, links clicked, time spent on pages, and interaction with other users
• Location Information: Approximate location based on IP address or precise location if you grant permission
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms if you choose to link your account
• Analytics providers and advertising partners
• Payment processors for transaction verification

2How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Improve Our Services

• Create and manage your account
• Enable profile creation and matching with other users
• Facilitate communication between users
• Process quiz results and generate compatibility scores
• Personalize your experience and recommendations
• Develop new features and improve existing functionality

2.2 Safety and Security

• Verify user identity and prevent fraud
• Detect and prevent violations of our Terms of Service
• Protect against malicious, deceptive, fraudulent, or illegal activity
• Monitor and analyze security threats
• Maintain system security and integrity

2.3 Communications

• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)

2.4 Legal and Compliance

• Comply with legal obligations and law enforcement requests
• Enforce our Terms of Service and other policies
• Protect our rights, privacy, safety, or property

3How We Share Your Information

3.1 With Other Users

Your profile information, photos, and activity on our Services are visible to other users as part of the core functionality of our dating platform. Do not include information in your profile that you do not want to be publicly visible.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Payment processing services
• Analytics and performance monitoring
• Customer support and communication tools
• Security and fraud prevention services

We do not sell your personal information to third parties for their direct marketing purposes.

3.3 Legal Requirements and Safety

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or investigate potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of Chiloso, our users, or the public

3.4 Business Transfers

If Chiloso is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We will also retain and use your information as necessary to:

• Comply with legal obligations (e.g., audit trails, tax records)
• Resolve disputes and enforce our agreements
• Maintain security and prevent abuse

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required or permitted by law to retain certain information. Deleted account information may be retained in our audit logs for legal compliance purposes.

5Your Rights and Choices

5.1 Access and Update Your Information

You can access and update your profile information at any time through your account settings.

5.2 Delete Your Account

You can delete your account at any time using the "Delete My Account" feature in your profile settings.

5.3 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your notification preferences in your account settings.

5.4 Cookies

Most web browsers are set to accept cookies by default. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some features of our Services may not function properly without cookies.

6Your Privacy Rights by Jurisdiction

6.1 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, please email us at privacy@chiloso.com.

6.2 European Union Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request limitation on how we process your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

7Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption of data in transit using SSL/TLS
• Secure password storage using industry-standard hashing
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Monitoring systems for potential security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, do not use our Services or provide any information to us.

If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child under 18, please contact us at supportminors@chiloso.com.

9International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure appropriate safeguards are in place for international transfers, such as Standard Contractual Clauses approved by the European Commission.

10Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Services.

11No Background Checks

Important: Chiloso does not conduct criminal background checks or verify the identity, marital status, or criminal history of our users. We encourage you to exercise caution when interacting with other users and never share financial information or send money to people you meet online.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Posting a notice on our Services or sending you an email notification

Your continued use of our Services after changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.